@Alejandro Jakubi Well, even on re-reading it I do not see my reply as making any suggestion as to whether the op's request made sense or not. With the info provided, how could I?
In my work environment (and many others' also), "support" usually boils down to money, unless stated otherwise. Since the op appears to work in an academic environment and is looking for support for a student, the question what level of support was asked for (implying monetary) seems still a reasonable one to ask. Certainly other forms are conceivable, but would need to be outlined with a few more specifics.
Thinking more about it, I'd probably start by writing down a rough outline of what the student's project is supposed to achieve and what kind of upport is really needed. Also, and importantly, one would want to make the case where Maplesoft would gain from such support whatever kind it is. Would a case study be of interest to Maplesoft? Would this project potentially lead to new packages not extant right now (which, if general enough, I would consider a stronger case). or?? And we should not fool ourselves, even if this would be more like a kind-of cooperative programming project or whatever, the company will evaluate the associated costs and will need to ask itself what the return, real and potential, will be.
I still suggest that the op needs to talk to someone within Maplesoft itself. This forum can be a conduit (it was for me when I was planning my accelerator physics course), but how is he going to find out what would make this interesting to Maplesoft and what their conditions would be? I do think the fact that no one from Maplesoft replied indicates that the original question was asked maybe somewhat too broadly and with too little detail. We know a good number of Maplesoft people read this forum, and I am slightly disappointed that no one at least was willing to make some helpful remarks to the op.