Certain anti-virus programs have been known to cause issues with Maple as they attempt to scan every file that is associated with Maple upon launching the program. This can cause Maple to take a very long time to start, or not even launch at all. To test this, you can temporarily disable your security software by:
- Click on Start Menu > Control Panel
- Open the ‘Windows Firewall’.
- Click on ‘Turn Windows Firewall on or off’.
- Turn off your Firewall and restart Maple.
If this does not help, please try to turn off any anti-virus or other security software that is running and try to restart Maple. If this works, you will have to add Maple to your anti-virus software's exception list.
Also, be sure to turn your firewall and anti-virus software back on once you have completed these tests.
If you continue to have problems after this, I would suggest you contact Maplesoft Technical Support at firstname.lastname@example.org