Question: Maple Java Main Class

I am Maple admin for the Universiity of Tennessee site license.  I currently have two users who cannot open Maple 16.  This is the error they see:

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The window header says:   Java Virtual Machine Launcher

The message in the window says:  Could not find the main class: Files.   Program will exit.”

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You helped me with this problem last year.  The ticket numbers are 0002503 and 00019363.  Are these tickets with responses online for me to look at?  If so, can my users look at them also?

Thanks for you help. 

Sue Smith

suesmith@utk.edu

865-976-1614.

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