Technical Support

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15 years, 143 days
Waterloo, Ontario, Canada

MaplePrimes Activity

These are replies submitted by TechnicalSupport

Thank you for posting your question on MaplePrimes, Ron.

We're reaching out to you by email and will take it from there.

Hello, we've received the SCRs about RowEchelonTransform and our R&D team are looking into it. Thank you for the feedback.

[Update Nov 30, 2023] The team agrees there is an inaccuracy in the help page, and will consider improvements to future versions of Maple help. 

Thanks for bringing this to our attention, @C_R and @vv. We'll look into improvements in future versions. 

This problem has been fixed in the Maple 2023.2 update. Thanks for letting us know.

Does the article mention where or if the package was shared publicly?

If this is the same article,

There doesn't seem to be any mention of how it is/was shared. The authors might have to provide access to it. 

Hi @GunnerMunk@sleibye and @Regnar Andersen,

We believe this behaviour may be related to an issue with tasks when restarting the Maple user interface. Could you please try updating to Maple 2023.1 and let us know if tasks work as expected? 

Thank you for bringing this to our attention. We have identified and fixed an issue in the Maple 2023.1 Update that seems to address this but please let us know if you still encounter this behavior.

This problem has been fixed in the Maple 2023.1 update. Thanks for letting us know.

Thank you for bringing this to our attention. This problem has been fixed in the Maple 2023.1 update. Please let us know if you have further problems.

Hello @ivanslade,

we were able to follow the ?Jupyter,MapleKernel,Configuring Maple help article to make Maple 2023 available in Jupyter Lab on Windows:

  1. After verifying the installation with 
    jupyter kernelspec list 
  2. We created a directory C:\jupyter-kernel-config in Windows Explorer
  3. Then in a new Maple 2023 worksheet, we executed the command 
  4. Then in a jupyterlab terminal session, we ran 
    jupyter kernelspec install c:\jupyter-kernel-config\maple
  5. Then we were able to create a new launcher in Jupyter Lab with the Maple 2023 kernel and run, for example, commands with colon-dashes 

Hi again everyone,

We looked into this and had some success reproducing it. We will look into improvements to future versions of Maple. 

In the meantime, like @erik10 we also found that exiting Maple, restarting, and creating a new document/worksheet avoided the issue several times. Is that an acceptable workaround for now?

Hi everyone, these are all great workarounds proposed.

Our interface developers are looking into the root cause of the issue and we'll share any updates.  

Hello @Tim123 ,

Maple's R&D team also reviewed your question.

Unfortunately, they feel that this just has the feel of an equation that does not have a closed-form algebraic solution.

They also felt that @mmcdara 's answer has a lot of good advice.

One other tip is to upload your maple worksheet instead of screenshots of it.

Hello @imparter and @Rouben Rostamian ,

Your SCR has been received. Maple's Research & Development team will review and consider changes to future versions of Maple.

Thank you for bringing it to our attention. 


We're not sure how to interpret the question. Are you able to clarify?

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