TechnicalSupport

Technical Support

790 Reputation

16 Badges

17 years, 76 days
Maplesoft
Waterloo, Ontario, Canada

MaplePrimes Activity


These are replies submitted by TechnicalSupport

We're sorry to hear about trouble with double input on MacOS 12.2. 

Another option for Maple is to join our beta program for access to an early release of Maple 2022, as described in our article,

[Edit Feb 8, 2022] We are no longer recommending installation of Beta versions. Maple development plans to release an update to Maple 2021.2 products imminently. The article will have the latest developments. Flow should have a similar update. 

Why are Characters Typed into Maplesoft Products Doubled on Apple Systems?

We are investigating options for Maple Flow at this time.

[Update Feb 9, 2022] See this post for details of an update to address the issue:

Critical fix for Maplesoft products on macOS

Hello @nm ,

Thank you for brining this to our attention. 

Our documentation team will look into improving the ?object article in future versions of Maple. 

In the meantime, the "message-passing form" link may be be intended to link to the bullet "Using the Message Passing Mechanism" further down the ?object,methods article.

An example of how it can be used as of Maple 2021 with a StringBuffer is provided in the next bullet point immediately following your screenshot of ?object,methods (in additon to your sample code)

Hello @Tereso ,

Could you use the green up arrow to upload your worksheet so that the MaplePrimes community might be able to identify the issue with it?

Thanks for the feedback on the help article @Carl Love.

Our Documentation team will look into possible improvements. 

Hi @Anthrazit ,

We apologize for the inconvenience of not being able to re-order files in the workbook navigator.

As @Scot Gould mentions, this is a known issue in Maple 2021.2. We expect it to be improved in future versions of Maple.

If anyone's interested in early access to Maple 2022, they should consider joining the beta program.

This problem has been fixed in the Maple 2021.2 update. Thank you for letting us know about it.

The correction to this problem is included in the Maple 2021.2 update. Thanks again for letting us know.

Hi @Jean-Michel ,

We believe you were able to resolve this problem yourself in a parallel support case. Correct?

Hi @sebastian.nordman ,

Are you finding there are expressions that can not be written using combinations of parentheses?

Hi @lcz ,

Do the options described in 

?GraphTheory,Layouts,Interactive Graph Layout Method

give you some ideas to control the styling?

Hi @Anthrazit ,

We're sorry to see problems saving attachments. 

Could you let us know more about the reproduction steps, Maple version, operating system, etc?

Is a workbook with a file attachment called 'C' being saved, and to where? 

Hello @C_R ,

We're sorry to see trouble with style management dialog in Maple 2021.1.

Is this problem still encountered?

If so, on which operating system does it occur? 

Hi @Christopher2222

Sorry to make an off-topic comment on your recent post, but we're having trouble reaching you about some Software Change Requests.

Could you reach out from your preferred email address, and/or update your MaplePrimes profile?

Hello,

Thank you for discussing this with the MaplePrimes community. 

We find that timelimit works as expected for this code in Maple 2021.1.

Make sure to notice the part of the ?timelimit documentation that

Note: In some cases, the execution may not abort at exactly the time limit imposed, but will abort as soon as it can do so safely.  This can happen when execution is in critical sections of certain built-in routines.

So timelimit may not always abort at 60 seconds, but it aborts as soon as it can after that time.

Unfortunately, it is not currently possible to abort execution after an exact elapsed time.

For the example in this thread, we find with Maple 2021.1 on Windows 10,

restart;

st := time();

ode := (y(x)^4 - a^2*x^2)*diff(y(x), x)^2 + 2*a^2*x*y(x)*diff(y(x), x) + y(x)^2*(y(x)^2 - a^2) = 0;

timelimit(60, dsolve(ode, y(x)));

Error, (in LinearAlgebra:-Determinant) time expired

elapsed := (time() - st)/60;
                     elapsed := 1.261466667



 

Hello everyone,

For posterity of the thread, we just wanted to mention that this issue was fixed in Maple 2021.0. 

For anyone encountering the issue in previous versions, the solution is to use the current version of Maple. A free trial is available here.

3 4 5 6 7 8 Page 5 of 8